We support safe driving! With the help of technology in our vehicles, every trip is tracked for safe driving. All drivers are scored based on factors such as speeding, handbrake usage, and sudden braking and acceleration. Those with a high average score are rewarded, while those who drive recklessly can be excluded from the system.

GetirDrive provides hourly and daily car-sharing services. With GetirDrive, you can drive a car closest to you for as long as you need it through the application. You can leave the GetirDrive vehicle anywhere within the service area after driving it wherever you want, as much as you want.

Any trip exceeding 10 hours will automatically turn into daily trips. You do not have to pay any additional fees for the remaining 14 hours. The distance limit for the 10-hour trip is 250 kilometers. If you exceed this limit of 250 kilometers, you may continue driving the vehicle with the standard extra kilometer fee.

Hourly and daily packages are prepaid packages that provide advantages for our users who more or less know for how long they are driving.

These packages include duration and total specified kilometers. However, toll gates, HGS, and traffic tickets are not covered.

If you exceed the duration and total specified kilometers of the package, the extra trip fee is calculated according to the standard 1-minute trip and extra kilometer fees of the vehicle. This amount is billed at the end of the trip.

If you have to cancel your trip within its first 5 minutes for hourly or daily packages, you will not pay any fees. However, for cancellations later than 5 minutes, the amount of the total package will be charged.

You have up to 3 minutes free of charge that starts after you tap the “Finish” button at the end of your trip so that you can upload the photos of and address details for the vehicle.

The prices in 0km packages are the duration cost, including insurance. Each kilometer you drive is calculated according to the discounted amount per km that you see in the package details. For example, you chose the 0km package, and the payment was charged to your registered credit card at the beginning of your trip. You then traveled 100km for the duration of your trip. At the end of your trip, this 100km you have made is calculated per the discounted km price of the package and the payment is charged to your registered card. In addition, your insurance fee of 150 TL is already included in this price.

You will receive 500 TL discount exclusive for your first trip after your membership gets approved. You can use this discount by selecting the campaign from "Choose Your Promo" field before you start your trip.

You first have to get your membership approved to be eligible for the discount. This promotion will be valid only for your first trip in either GetirDrive on your Getir, GetirDrive or BiTaksi app.

The promotion is only valid for your first trip and any promo code not used for a first trip will be deactivated.

This promotion is valid through February 29, 2024.

GetirDrive sees users who follow traffic rules and who don't have any damage or traffic ticket record as masters of the road, and recognizes them with discounts.

The promotion can be used only once on the GetirDrive app or on GetirDrive in Getir and BiTaksi applications.

You can earn 50% off up to 100 TL in “USTA” campaign based on your driving after each trip. Users with average of 90 points or higher from all drives last week will earn 50% off up to 100 TL, and users with 75-90 points will earn 40% off up to 100 TL every week.

You can use this discount by selecting this campaign from “Choose Your Promo” field before you start your trip.

This promotion is valid through February 29, 2024.

In order to prevent abuse of the promotional offer, Getir, BiTaksi, and GetirDrive reserve the right to take all necessary reasonable precautions and limit eligibility of the offer. Any attempt to manipulate the promotion will render the order and use of that discount invalid and may potentially lead to that account being closed.

Discounts are valid for the duration cost and cannot be used for toll fees or for exceeding the distance traveled limit.

We celebrate users who receive high cleanliness scores from the subsequent user with discounts every week.

The code can be used only once on the GetirDrive app or on GetirDrive in Getir and BiTaksi applications.

We send an SMS with a promo code for %20 discount on Wednesdays to users who qualify for the promotion, and they can use this code on Thursday.

The maximum amount of discount that can be redeemed is 100 TL.

You can get the discount by entering the code “TITIZ” in the Add Promo Code field before you start your trip.

This promotion is valid through February 29, 2024.

In order to prevent abuse of the promotional offer, BiTaksi, and GetirDrive reserve the right to take all necessary reasonable precautions and limit eligibility of the offer. Any attempt to manipulate the promotion will render the order and use of that discount invalid and may potentially lead to that account being closed.

Discounts are valid for the duration cost and cannot be used for toll fees or for exceeding the distance traveled limit.

You can recognize featured cars by their star icon.

First, tap on the “Contracted Car Wash Spots” icon that you see on the left side of the map in the application. Check the car wash spots where you plan to terminate your trip. Then start your trip as usual.

Terminate your trip of this featured car within the 200-meter radius of the contracted car wash to instantly get 50 TL discount. You can tell that you have come within the 200-meter radius from the green lines shown on the map.

After you terminate your trip, we'll send you another discount code of 50 TL, which will be valid for 30 days.

You can use this discount together with all promotions and discounts except for the Bonus Area one.

You can recognize featured cars by their star icon.

All you have to do to get this featured car’s gift is to stop by any Petrol Ofisi station during your trip and fill the tank free of charge with identification system.

Your discount up to 80 TL will be instantly deducted at the end of your trip.

Remember, not every car with low fuel is a featured car.

You can combine this discount with other promotions and discounts.

You can recognize featured cars by their star icon.

First, tap on the “Charging Stations” icon that you see on the right side of the map in the application. Check the charging station where you plan to terminate your trip. Then start your trip as usual.

Terminate your trip of this featured car within the 200-meter radius of the contracted car wash to instantly get 50 TL discount. You can tell that you have come within the 200-meter radius from the green lines shown on the map. Note that these featured cars are only available in Izmir.

You can use this discount together with all promotions and discounts except for the Bonus Area one.

You can recognize featured cars by their star icon.

All you have to do to get this featured car’s gift is to start your trip of this car with Walking feature and drive it as usual.

Your discount up to 50 TL will be instantly deducted at the end of your trip.

You can combine this discount with other promotions and discounts.

All GetirDrive automobiles have vehicle identification system installed. You can visit any Petrol Ofisi station in Turkey and fuel up without paying after stating that you have vehicle identification system installed. If you choose to refuel at another station, you will have to cover the fee yourself.

According to our general trip conditions, new GetirDrive memberships created by

- users between the ages of 21 and 25 who hold a driver's licence with an ID number of 2 years and a credit card,
- users of the age 26 and above who hold a driver's licence with an ID number of 1 year and a credit card are all valid.

You do not need to make a reservation on GetirDrive. Any vehicle you choose belongs to you for the duration you have them!

The filter feature in the submenu of the application lets you filter according to the type of available vehicles on the map that you would like to choose. You can also filter by fuel level, gear type, and brand.

There is no duration limit on GetirDrive. You can use the vehicle for as long as you want. You pay according to the daily car trip tariff for your trips exceeding 10 hours. In other words, you are charged for only 10 hours of your 24-hour trips. If you exceed the distance traveled limit, however, this total is calculated separately per the extra kilometer fee of the vehicle.

You can reach the GetirDrive call center from 0850 314 99 88 number 24/7.

Only the GetirDrive member can drive the vehicle. Otherwise, the insurance conditions are considered breached and the member becomes liable.

Your pet can travel with you, as long as they are in a suitable carrier or cage. If they are not in a carrier or a cage, they might get into a little bit of mischief in the vehicle. When such an event occurs, you will be charged the full-service cleaning fee separately.

To begin, please remember to use the promotion "MERHABA" on your first trip. With this promotion, you can save 500 TL on your first trip.

You can use your other campaign codes on the by selecting the campaign from "Choose Your Promo" field before you start your trip.

GetirDrive promotions are only valid for the period of the trip. Any additional kilometers that may be charged are not included.

You can recognize the Bonus Areas by their purple color on the map and tap on them for more details on discounts they offer.

You can combine the Bonus Area discount with other promotions or use together with packages.

You will not be eligible for an additional car wash or charging point discount when you terminate your trip in a Bonus Area.

Bonus Area discounts are valid for total duration fees. Any amount to be charged for exceeding the determined distance in kilometers or for toll gates are not covered.

The areas in Istanbul and Izmir where GetirDrive users can start and terminate their trips are called “service areas”. You can see Istanbul and Izmir service areas where you can start and terminate your trips framed by a black line. You can start your trip from any one of these 2 cities where GetirDrive operates, and terminate it in another.

You can travel by the GetirDrive car outside the service areas as well. Moreover, you are still covered by the insurance even if you are outside these areas.

However, you can only terminate your trip within a service area. You can travel within the city or between these two metropolises where we operate as you wish.

You have 5 minutes to cancel the trip free of charge after tapping the Payment button.

If you do not cancel within 5 minutes, the trip process will start, and a per-minute fee will be charged to your account.

For example, you will be charged a minute’s fee if you cancel your trip within 6 minutes, two minutes fee if you cancel within 7 minutes, so on and so forth.

The same applies to duration packages. For cancellations exceeding 5 minutes, the duration package fee is charged.

There is no limit to distance traveled for GetirDrive trips. Your first 250 kilometers are free for per-minute basis trips. When you complete 250 kilometers, the “kilometer excess fee” on the vehicle cards comes into play. Exceed this limit of 250 kilometers triggers “extra kilometer fee” indicated on the vehicle card.

We have two advantageous packages: “Kilometer included” and “0km”.

In kilometer packages, the distance traveled limit is included in the package price. If you exceed this limit, you will be charged per the extra kilometer fee of your GetirDrive vehicle.

The price you see for 0km packages, on the other hand, is only the price for the trip duration. The total price is calculated by multiplying with the fee per kilometer indicated in the package details, and invoiced at the end of the trip duration.

When you’re about to terminate your trip, we present you with a checklist to prevent situations such as these. You are responsible for your belongings.

You can drive a GetirDrive vehicle whenever you want by simply choosing the one closest to you on the map. Select the vehicle, and tap the “Confirm and Pay” button. When you are near the car, you can open the vehicle’s door through the app and get the key from the glove box.

Tap the “Finish” button to terminate your trip. Then go through the checklist carefully. If no damage has occurred during your trip, take photos of the vehicle as directed by the application. In this way, you will not be liable for any damage that may occur to the vehicle after you park it. If the vehicle was damaged in any way during your trip, taking photos as directed by the application and entering necessary information would also suffice.

Lastly, uploading a photo to show where the vehicle is more clearly and note details on the drop off location would make it easier for the next user to find it.

The fee for per-minute basis trip varies according to the make, model, and gear option of the vehicle. You can review the hourly trip, daily trip, and extra kilometer fees under the heading “Vehicles and Prices” of the vehicle cards on the map and in the menu. You can find the advantageous package totals on the detailed vehicle cards. Charging or package trip starts automatically 15 minutes after you tap “Confirm and Pay” button or when you open the vehicle’s door.

You can pay only with a credit card or a virtual card for GetirDrive trips.

You can access your invoices from the Trip History tab on your Profile page.

Our vehicles all have HGS integrated. Any transaction will be charged to your credit card with a service fee after your trip.

If you get a ticket while you have the GetirDrive vehicle, this documentation is issued with your ID information on it through KABIS (trip Vehicle Declaration System). In such a case, you can check and pay the amount via E-Devlet.

Deposit refers to the hold placed on your credit card and that varies according to the make and model of the vehicle for by-the-minute trips and hourly packages.

Deposit fee is calculated according to the package duration and per-minute price, which varies depending on the make and model of the vehicle, for daily packages.

Deposits are canceled immediately as soon as your trip is terminated. However, if the end of the trip period coincides with the end of the day, your bank’s cancellation policy will apply.

The first thing you must do is to enter your personal information and upload a photo of your driver’s license with your ID number. Remember: The law prohibits renting a car with a driver’s license that does not have an ID number.

Immediately after, you need to record a 5-second video in which you state your acceptance of your membership agreement.

There are a few things you need to pay attention. It is essential that you are in a quiet and bright environment and that you do not wear any accessories such as a hat or glasses. You must read the contract text aloud and accurately.

After completing these steps, your free GetirDrive membership will be activated following the approval process, which will be completed as soon as possible.

The system checks are finalized only a short while after you submit your digital membership application, then you can drive a car immediately.

In addition to the photo of your driver’s license, you have to upload a photo of your passport.

At GetirDrive, cleanliness is of utmost importance to us.

Our vehicles serve many users throughout the day. Therefore, sometimes there may be some accumulated dust that does not require immediate intervention.

However, if you come across mud, ashes, or any other mess in the vehicle, please let us know.

We will immediately prompt our field team to the relevant vehicle in line with your feedback.

We create the cleaning schedule of our vehicles in line with the frequency of use and your feedback. We also disinfect all our vehicles at regular intervals.

No, smoking in our cars is prohibited.

Our cars serve all GetirDrive users. We do not allow smoking in our cars, and we impose the full-service cleaning fee of 2000 TL + VAT if we detect such cases.

If you come across such a vehicle, please take pictures just as your trip starts and send it to [email protected].

When the next user makes a complaint, there may be a risk that the full-service cleaning fee of 1.000 TL + VAT will be charged to you. In case of not letting us know about the situation.

Therefore, it is important that you share any complaints you might have, especially about cleaning.

In case where damage or an accident occurs, the user does not have any financial liability as long as they are not score 100% rate for the accident resulting in material damage upon inspection of the Traffic Insurance Information Center or the police/gendarme and have all necessary documentation.

Highway Motor Vehicles Compulsory Financial Liability Insurance, Facultative Financial Liability with the limit and coverage to be determined by GetirDrive, Personal Accident Insurance, and Comprehensive Catastrophic Insurance for force majeure events such as earthquake, flood, strike, lockout, civil unrest, and terrorism attacks are all provided by GetirDrive. 

If, as a result of the accident reportm mentioned above, Law Enforcement Reports, Eyewitness Reports, and Records of Testimony, the GetirDrive user scores 100% fault rate (for running a red light, rear-ending, exceeding the speed limit, DUI, etc.), they are charged a damage management fee of up to 5.000 TL + VAT.

Damage management fee includes expenses such as loss of rent or calling a tow truck. In cases such as drunk driving or fleeing the scene, all damage costs and damage management fees are charged to the user.

If the user’s fault rate is not deemed to be 100% as a result of these documentation, no fee will be charged.

1- If the damage is higher than 2,000 TL, you must submit the traffic accident report, blood alcohol test, and detailed photos of the accident to the service station determined by GetirDrive within 2 working days from the date of the accident.

2- If you can collect all these documents while you still have the vehicle, you can leave them inside the glove box of the vehicle and send the photos.

3- If, as a result of the Accident Report, Law Enforcement Reports, Eyewitness Reports, and Records of Testimony, the GetirDrive user is found to have a 100% fault rate (for running a red light, rear-ending, exceeding the speed limit, DUI, etc.), they are charged a damage management fee of up to 5.000 TL + VAT.

Damage management fee includes expenses such as loss of rent or calling a tow truck. In cases such as drunk driving or fleeing the scene, all damage costs and damage management fees are charged to the user.

If a single-vehicle accident with damages up to 2,000 TL occurs, you must take photos of the accident, upload them to GetirDrive with a description, call 0850 314 99 88.

If the user’s fault rate is not deemed to be 100% as a result of these documentation, no fee will be charged.

1- Regardless of the cost of damage, you must fill out an accident report form with the vehicles involved and put it in the glove compartment of the vehicle together with copies of your driver’s license and relevant documents of the other parties (driver’s license, permits, traffic insurance). If there is no accident report form in the vehicle, you can download the mobile accident report from the link and fill it online: https://bit.ly/mobilkaza/

2- In cases where an agreement cannot be reached or in case of an accident involving personal injury, the police must be called to the scene.

3- Afterwards, you must deliver the originals of the Traffic Accident Report and the Blood Alcohol Report, detailed photographs of the accident, and photocopies of documents such as driver’s license and Traffic Insurance Policy to the service station determined by GetirDrive within 2 working days from the date of the accident. You should also call 0850 314 99 88 number to inform us of the situation.

If, as a result of the Accident Report, Law Enforcement Reports, Eyewitness Reports, and Records of Testimony, the GetirDrive user is found to have a 100% fault rate (for running a red light, rear-ending, exceeding the speed limit, DUI, etc.), they are charged a damage management fee of up to 5000 TL + VAT.

Damage management fee includes expenses such as loss of rent or calling a tow truck. In cases such as drunk driving or fleeing the scene, all damage costs and damage management fees are charged to the user.

Before starting your trip, check the tires visually and with your feet. If you spot any damage which would prevent you from driving or any condition varying from the standard, cancel your trip on the application. Type in “damaged tire” in the relevant field for the cancellation and terminate your trip. If any trip fee has already been invoiced, you can call and inform the customer service for a refund.

If the tire is damaged while you are driving, park it in a safe area as soon as possible for both your own and other drivers’ safety. When terminating your trip, report the damage by tapping the nearest possible point on the damaged tire from the notification template. Finally, call and inform the customer service. If the damage occurred as a result of an accident, you must examine other questions about any kind of damage and follow relevant processes.

Pay the parking fee when starting your trip with a vehicle dropped off at a shopping mall parking lot and share a photo of the receipt in the "Parking Lot Receipt" tab at the end of your trip. We will send you a promotion code that worth 50% more of the amount you have paid. The amount you pay for parking is subject to the relevant shopping mall's ticket pricing policies and may vary from one to another. You can drop off the vehicle at any parking lot of a shopping mall in the Istanbul service area for free when terminating your trip. Just leave the ticket in a place where the next user can easily find it! You may face penalties in case you fail to leave the ticket inside the vehicle.

You can park in areas within the service area that are safe, where the car will not be towed, and where the next driver can easily access the car. If the car is left in a paid parking lot, the parking fee will be reflected on the user who left it. If you have chose a car that has been left in a paid parking lot, paying the fee and sending a photo of the receipt to [email protected] will be sufficient for us to refund the parking fee to you.

Tap on the ‘Parking Lots’ icon located at the top right corner of the app to access the list of free parking lots available for dropping off our cars.

When making use of these parking lots, go ahead and settle the payment. Following your use, upload snapshots from different angles, then share a photo of your receipt using the ‘Parking Lot Receipt’ tab. In just 2 days, enjoy an additional 50% credited to your account—our way of treating you to something special. This means we define 50% more than the amount you paid as a promotional offer.

In Izmir, Izelman parking lots are free for GetirDrive users, ensuring you won’t incur any fees when entering or leaving.

Underground parking lots are not included in the free parking due to limited internet access. Providing its services completely online, GetirDrive must have access to active internet access, especially for the trip start and termination processes. Alsancak Fully Automatic Parking Lot is also not to be used for GetirDrive vehicles due to its automatic system. All remaining open, closed, or roadside Izelman Parking Lots are free for users of GetirDrive, whether they are in our Izmir service area or not. Since you cannot terminate your trip outside the service area, you can use Izelman Parking Lots outside the service area only for temporary parking. When entering an Izelman Parking Lot, don’t forget to tell the cashier that the vehicle belongs to GetirDrive. This way, the cashier can initiate the free parking process for you.

If you’re using the metro route (the best thing to do if you have luggage) use Exit 2, turning right after the ATMs while still in the metro tunnel. Follow the “ISG AIRPORT HOTEL” signs. You will see GetirDrive’s vehicles in the parking lot to the left of the hotel. The barrier gate will lift automatically when you’re leaving the free parking lot.

If you’re using the terminal route, turn left after you exit the terminal. Follow the “ISG AIRPORT HOTEL” signs. You will see the hotel when you go down the stairs situated at the end of the moving walkway. GetirDrive’s vehicles will be in the parking lot to the left of the hotel. The barrier gate will lift automatically when you’re leaving the free parking lot

Enter the airport and follow the “ISG AIRPORT HOTEL” sign in blue. Continue from the left lane, going under the viaduct. You will see the hotel after you turn left from the first roundabout after the viaduct. The area where you can park the GetirDrive vehicle is on the left of the hotel. Tell the attendant that you’re driving a GetirDrive vehicle for free parking.

If you’re using the terminal route after you drop off the vehicle, follow the footpath towards the barrier gate, then the “Airport” signs. You will reach the Arrivals floor in just 3 minutes with the footpath. You can go up to the Departures floor inside the airport.

If you’re using the metro route (the best thing to do if you have luggage), use the exit for “ISG AIRPORT HOTEL” after you off the GetirDrive vehicle. Take Entry 2 for the metro, then Exit 3 to reach the airport in 5 minutes.

Choose an available vehicle that you want through the application.  

The vehicle of your choice will be waiting in the Rent-a-Car Park (R) Floor - Vehicle Pick Up Yellow Parking Lot (columns I, J, K and L) which you can get with the directions at the parking lot entrance. You can easily find its location on the Rent a Car (R) Floor with the previous user’s descriptions and the photo of the vehicle on the app.  

After renting the vehicle, the barriers at the exit of the parking lot will open automatically. If it does not, you can ask for help by pressing the button with the phone icon on the machine from which the parking ticket is taken and stating that you would like to exit with a GetirDrive vehicle.

You can get to the Yellow Parking Lot (columns I, J, K and L) by following the “Rent a Car (R) Floor - Vehicle Pick Up” signs right after you pass through the main entrance gate of the airport.

Since the license plates of our vehicles are already defined in the system, the barriers at the entrance of the parking lot will be opened automatically.

If it does not, you can ask for help by pressing the button with the phone icon on the machine from which the parking ticket is taken and stating that you would like to exit with a GetirDrive vehicle.

Afterward, you can drop off your GetirDrive vehicle at the Yellow Parking Lot (columns I, J, K and L) on Rent a Car (R) Floor. It is crucial for GetirDrive and the next user that you type in the description and photo of the parking area where you have left the vehicle, including the parking lot color and column number.

Choose an available vehicle that you want through the application. The vehicle of your choice will be waiting on the Rent-a-Car Floor of the Airport Parking Lot.

You can easily find the vehicle by tapping the “Get Directions” button on the application.

You have to pay the parking fee when leaving the Airport Parking Lot. After making your payment, you can take a photo of the receipt and send an e-mail to [email protected] with your IBAN address.

After entering the airport, proceed towards the Domestic Terminal and head for the Rent-a-Car Parking Lot. Be sure to leave the receipt you have received when entering the parking lot in a visible place inside the vehicle.

You can reach our call center 24/7 within seconds at 0850 314 99 88.

Title: Getir Araç Dijital Ulaşım Çözümleri Ticaret Anonim Şirketi

Head Office: Etiler Mah. Tanburi Ali Efendi Sk. Maya Residences Sitesi T Blok No: 13 İç Kapı No: 334 Beşiktaş / İstanbul

MERSİS No: 0622197415300001

Kep address: [email protected]

Phone number: 0850 314 99 88

E-mail: [email protected]